HOTWYR

Terms of Service

Effective date: 9 November 2026

These terms are an agreement between you and HOTWYR CLIPPING STUDIO LIMITED, a company registered in England and Wales (company number 17553881), registered office 12 Belmont Park Road, Maidenhead, England, SL6 6HT ("we", "us"). They cover HOTWYR: the website at hotwyrstudio.com, the recorder, the clip editor and everything else we run for you (together, "the Service").

By making an account you agree to these terms, our Privacy Policy and our Acceptable Use Policy. If you do not agree, do not use the Service.

1. What HOTWYR does

HOTWYR is a tool. You tell it which live channel to record or which video to bring in. It records the stream, finds moments, cuts them into clips, lets you edit them, and lets you download them or post them to social accounts you connect.

We do not choose what you record, what you clip or what you post. You do.

2. Who can use it

  • You must be 18 or over.
  • You must give a real email address you can read. Sign-in works by an email link, so whoever reads that inbox can get into your account. Keep it safe.
  • One person per account, unless your plan includes team seats. Team members each have their own sign-in.
  • If you use HOTWYR for a business, you confirm you can agree to these terms for it.

3. Recording other people's streams

HOTWYR can record any public Kick or Twitch channel, not only your own. That power comes with your responsibility.

Before you record a channel, you confirm that:

  • it is your channel, or the creator has given you permission to record it and make clips from it; and
  • the clips you make from it are your responsibility.

The recorder asks you this the first time you add each creator. We keep a record of when you said yes.

You also agree that:

  • You will follow the rules of the site you record from (Kick, Twitch, YouTube) and the site you post to (TikTok, YouTube, Instagram and others).
  • You will stop recording and delete clips of a creator who withdraws permission.
  • If a creator, a rights holder or someone who appears in a stream asks us to remove something you made, we may remove it without asking you first (section 8).

4. Your content

"Your content" means the recordings, uploads, clips, captions, titles, templates and anything else you bring into or make with HOTWYR.

  • You keep whatever rights you have in your content. We do not own it.
  • You give us a licence to run the Service with it: to store it, copy it, process it (for example transcribe it, detect faces to frame the picture, and send frames and words to our AI providers to write titles and check safety), render it, and send it where you tell us to post it. The licence is worldwide, free, and only for running and improving the Service for you. It ends when your content is deleted, except for copies in backups, which roll off on their own schedule (see the Privacy Policy).
  • We do not use your content to train AI models, and our AI providers do not either under their terms with us.
  • You promise you have the rights to everything you bring in and everything you post, including music, other people's streams, and the faces and voices in them.

5. AI features

HOTWYR uses AI to pick moments, write hook titles and post descriptions, place captions and check clips for things a platform would remove. AI gets things wrong.

  • Check every clip before it goes out. You are responsible for what you post, including AI-written titles and captions.
  • The safety check is a help, not a promise. A clip it passes can still break a platform's rules or the law. A clip it marks risky or blocked waits for you to approve it.
  • Captions bleep and star slurs, and swearing as your template says. Automatic filtering misses things, especially outside English.

6. Posting to your social accounts

When you connect a TikTok, YouTube, Instagram or other account, you let us post the clips you choose, at the times you choose (by hand, by the Calendar, by the magic wand or by Auto-post rules you set up).

  • Each platform's own terms apply to what you post there. See TikTok's terms, YouTube's Terms of Service and Instagram's terms.
  • By connecting YouTube you agree to be bound by the YouTube Terms of Service. Our use of YouTube data is also covered by the Google Privacy Policy.
  • You can disconnect an account at any time in HOTWYR, or in the platform's own settings (for Google: myaccount.google.com/permissions).
  • A platform may limit, delay, make private or refuse a post. We are not responsible for what a platform does with a post once it is sent.
  • Deleting something in HOTWYR does not delete a post already published on a platform. Delete it there.

7. Plans, payment and cancelling

  • Plans are counted in hours of video you record or upload each month. The Pricing page shows what each plan includes and costs. Prices include VAT where it applies.
  • You pay in advance for each month or year. Payments are taken by Stripe; we never see your full card number.
  • Unused hours do not roll over to the next month. Top-up hours last until the end of the billing period they were bought in.
  • When you reach your plan's limit, new recordings and clip jobs wait until the next month or until you upgrade. Clips you already made stay.
  • Cancel any time from the Account page. Your plan runs to the end of the period you paid for and does not renew. We do not refund part-used periods, except where the law says we must or section 7.1 applies.
  • We may change prices. We will tell you at least 30 days before a change reaches you, and you can cancel before it does.
  • If a payment fails we will email you and try again. If it still fails after 7 days, your account moves to the Free plan.

7.1 Your 14-day right to cancel (UK consumers)

If you are a consumer in the UK you normally have 14 days from buying a plan to cancel and get your money back. Because HOTWYR starts working as soon as you pay, when you buy you will be asked to agree that the service starts at once. If you then cancel inside the 14 days, we refund what you paid minus a fair amount for what you already used (for example, hours of video already processed). Write to support@hotwyrstudio.com or use the Account page.

8. Takedowns: if someone says a clip is theirs or shows them

Anyone can ask us to remove content made with HOTWYR: a creator, a rights holder, or a person who appears in a recording.

How to send a request: email takedown@hotwyrstudio.com with:

  1. your name and how to reach you;
  2. what you want removed: the HOTWYR link if you have one, or the channel name, date and time of the stream, or a link to the post on a social platform;
  3. why: the work you own, or why it is about you (for example your face, your voice or your private information);
  4. a statement that what you say is accurate, and, for a copyright claim, that you own the rights or act for the owner.

What we do:

  • We aim to reply within 1 working day and act within 2 working days.
  • If the request is clear, we remove or disable the content in HOTWYR first and tell the user afterwards, with a copy of the request (we may hide the sender's personal details).
  • If the content has already been posted to TikTok, YouTube or elsewhere, we cannot delete it there. We will tell you which account posted it so you can use that platform's own reporting tools, and we will stop HOTWYR from posting it again.
  • A creator can also ask us to block their channel: we stop every HOTWYR user from recording it.
  • The user can reply if they think we got it wrong (for example, they have permission). We may restore content if the reply is convincing and the sender does not follow up.
  • Accounts with three upheld takedowns are closed.

Sending false or abusive takedowns is not allowed either; we may ignore them.

9. Your account and our right to suspend it

  • You can close your account at any time from the Account page ("Delete my account and data"). What is deleted and when is in the Privacy Policy.
  • We may suspend or close an account, with notice where we reasonably can, if it breaks these terms or the Acceptable Use Policy, if it puts the Service or other people at risk, if a payment fails, or if the law requires it.
  • If we close an account for no fault of yours, we refund any unused prepaid period.

10. The Service itself

  • HOTWYR is improving all the time. Features may change, and we may stop one, telling you in advance if it is a feature you pay for.
  • We try hard to keep it running, but we do not promise it will always be available, fast or error-free. Recordings can fail, for example when a streaming site changes, blocks recording or goes down.
  • Keep your own copy of anything important. Download your finished clips. Source recordings are deleted automatically after 14 days (see the Privacy Policy).
  • You must not copy, resell or reverse engineer the Service, or use it to build a competing product.

11. Liability

Nothing in these terms limits liability that the law does not allow us to limit, such as for death or personal injury caused by negligence, for fraud, or your statutory rights as a consumer.

Apart from that:

  • We are not responsible for what you record, clip or post, or for a platform removing a post, limiting your account or banning it.
  • We are not responsible for loss that was not foreseeable, or for business losses (lost profit, revenue, views, followers or opportunities) if you use HOTWYR for a business.
  • Our total liability to you for everything in a 12-month period is limited to the larger of £100 or the amount you paid us in those 12 months.

You agree to cover our reasonable costs if a third party makes a claim against us because of content you recorded, made or posted with HOTWYR in breach of these terms.

12. Changes to these terms

We may update these terms. For a change that matters, we email you at least 30 days before it takes effect. If you keep using HOTWYR after that, the new terms apply. If you do not agree, close your account before then.

13. Law and disputes

These terms are governed by the law of England and Wales. Disputes go to the courts of England and Wales, but if you live in Scotland or Northern Ireland you can also bring a claim in your local courts.

Before going to court, please write to support@hotwyrstudio.com. Most problems are fixed faster that way.

14. Contact

  • Help: support@hotwyrstudio.com
  • Takedowns and complaints about content: takedown@hotwyrstudio.com
  • Data protection: privacy@hotwyrstudio.com
  • Post: HOTWYR CLIPPING STUDIO LIMITED, 12 Belmont Park Road, Maidenhead, England, SL6 6HT